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Privacy Policy

We are Paul A. & Janice D. Richardson trading as Black Country Caravans & Camping, a partnership company regulated by the FCA (Number 689876) and registered with the Information Commissioners Office (IPO), number Z912829X. Our company runs and controls the websites: - www.blackcountrycaravans.co.uk, www.blackcountryawnings.co.uk and www.outdoorleisurestore.co.uk.

This privacy policy is effective from 24th May 2018. We may, from time to time, update this privacy policy but will always display the latest version on our website. Therefore you should regularly check this page to ensure you are happy with any changes.

Our privacy policy explains how Black Country Caravans & Camping uses and protects any personal data / information that you supply to us or we collect from you when you visit either of our websites or visit our dealership premises or shows where our dealership is represented. Please read it carefully alongside our Cookie Policy as detailed below and ensure that you understand it.

If you do not agree with anything within this Privacy policy then please stop using our website immediately. To continue using any of our sites will be deemed to be an acceptance of our Privacy Policy.

Black Country Caravans & Camping is committed to ensuring your privacy is protected and should we ask for any information by which you could be identified then be assured that this information will be held securely and only used in accordance with the permissions granted by you and also in accordance with the Data Protection Act 1998, the EU Directive 95/46 and, with effect from 25th May 2018, the General Data Protection Policy Regulation (EU) 2016/679, “GDPR”.

COOKIES AND HOW WE USE THEM

Black Country Caravans & Caravans use cookies on our website for identification, analysis and advertising purposes. By using the website you are consenting to the storing and accessing of cookies on your device.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree , the file is added and the 'cookie' helps analyse the web traffic or informs you when you are visiting a particular site. In general the cookie allows web applications to be tailored to your individual needs, likes and dislikes by gathering information about your individual preferences.

Black Country Caravans & Camping use traffic log cookies to identify which of our web pages are being used, which in turn helps us to improve our website by tailoring it to our customers needs and preferences.

A cookie does not give us access to your computer or give us any personal information about you. We can only access the data that you choose to share with us.

You have a choice on whether or not you accept the use of cookies. Although most web browsers automatically accept cookies you can modify your browser setting to decline cookies, if you prefer. However by doing so this may prevent you from being able to use our website to it's fullest extent.

LINKS TO OTHER WEBSITES

Sometimes our websites may contain links to other websites of interest. However please be aware that once you have clicked on these links and left our websites then we do not have any control over the privacy and data protection of the website that you have transferred to. Such sites are not governed by this privacy statement and Black Country Caravans & Camping cannot be held responsible for any data breaches as a result of you visiting those sites. Therefore we recommend that you use caution and always read the privacy statement of the website you are subsequently visiting.

DATA / INFORMATION WE COLLECT

We may require and ask you for:

  • Your full name, address and postcode
  • Your contact information, i.e. telephone numbers, email address.

We may also collect certain information about your computer's hardware and software, including;

  • Your IP address
  • Browser type
  • Operating System
  • Access times
  • Referring website addresses

HOW WE USE YOUR DATA / INFORMATION

We require this data / information only for legitimate business purposes, i.e.

  • To provide you with the products and / or services that you have requested
  • To contact you with any queries that you may have
  • To enable you to use the interactive pages of our website
  • For our own internal record keeping
  • To register you with product manufacturers for warranty purposes
  • To contact you regarding any product /service that you have purchased from us, i.e. for warranty matters, product recalls, or similar notifications
  • To send out information on new products or special offers in accordance with the permissions granted by you

HOW TO CONTROL OUR USE OF YOUR PERSONAL INFORMATION

You have the choice on how your personal information is used by Black Country Caravans & Camping. You may allow us full use or put restrictions in place in the following way,

Whenever you are asked to complete a form by us there will always be a tick box that you can either complete (to agree) or leave blank (to disagree) indicating your preference on how and for what purpose you want your data / information to be used.

If you have previously agreed to your data / information being used by Black Country Caravans & Camping and have now changed your mind you can amend your permissions at any time.

Alternatively you can also request that Black Country Caravans & Camping completely delete all information / data that we hold about you ( called the right to be forgotten). Obviously by doing so will affect our ability to provide you with the level of service that you originally requested.

You also have the right to contact us and request details of the personal information we hold about you (for which a small fee may be payable). Any inaccurate data / information will be removed or amended on request, as quickly as is possible. However until the update has been processed please be aware that communications may be sent using the original permissions and / or details recorded.

The General Data Protection Regulations specify too that you now have a right to request us to transfer your personal information / data to another organisation (called data portability).

Should you wish to exercise any of these rights or if you have any concerns relating to Black Country Caravans & Camping's use of your information and / or it's protection by us then please contact us either:

RETENTION OF INFORMATION

We will only retain your data / information for as long as is reasonably necessary either for our own records or by law.

PERMISSIONS

Black Country Caravans & Camping work alongside some third party partners in order to be able to deliver / manage the products and services as requested by yourselves. However be assured that Black Country Caravans & Camping will never disclose your data / information to any third party without your permission unless we are required by law to do so.

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