Delivery & Returns Information

Delivery

All prices include free delivery to addresses in mainland UK. We can arrange shipping to overseas addresses at reasonable rates. Please contact us for more information.

All orders will receive an automated reply, despatch is subject to availability.

We will notify the customer by phone or email as soon as the order is processed if the goods are not in stock.

The customer will be offered a refund if payment has already been taken and the goods cannot be delivered within a reasonable time.

• Orders received before 5 pm Mon – Fri will be processed the same day.
• Orders received after 5 pm Mon – Thurs will be processed the next day.
• Orders received after 5pm Fri or on Sat or Sun will be processed on Monday.
• Orders received on a bank holiday will be processed the next working day.

We cannot guarantee an exact time of delivery. Goods must be signed for on receipt - if the packaging is damaged on delivery the customer should indicate as such on the delivery note before signing. Goods must be checked as soon as possible after delivery and any damage or shortages advised to us by email within 48 hours.

Returns

If the customer decides within 7 days of delivery that the goods are no longer required we must be notified by letter or email. The goods should then be returned to us within 14 days, unused and in the original packaging complete with all the components. Please include the original receipt. Refunds will be issued only when goods have been received and satisfactorily examined.

We cannot offer a full refund on goods that have been used and subsequently found to be of the incorrect size, frame type or colour. If the customer is uncertain about the required awning size, frame type or colour please email or call us prior to ordering.

Carriage charges incurred in returning goods are non–refundable unless the goods are faulty and not fit for purpose as described in the Sales of Goods Act. If goods are found to be defective please advise us immediately by email or letter and we will arrange to have the goods collected by an independent, specialist awning repair company.

The goods will be examined by the specialist company and its findings reported to us. If the goods are indeed faulty the customer will be offered either a repair, a replacement or a refund. Which remedy is most appropriate will be dependent on how long ago the goods were purchased, the nature of the fault and the usage the goods have had.

However if upon examination the goods are found not to be defective then the goods will be returned and all costs incurred charged to the customer.

Correctness of Information

We make every effort to ensure the accuracy of all the information within our website, however we cannot guarantee that all details and prices are correct at all times. Should an error become apparent after the order has been placed but before delivery of the goods we will contact the customer and the option will be given to either cancel or amend the order.