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Delivery & Returns Information

Delivery

All prices for awnings include free delivery to addresses in mainland UK. We can arrange shipping to overseas addresses at reasonable rates. Please contact us for more information.

All orders will receive an automated reply, despatch is subject to availability.

We will notify the customer by phone or email as soon as the order is processed if the goods are not in stock.

The customer will be offered a refund if payment has already been taken and the goods cannot be delivered within a reasonable time.

  • All goods are dispatched on a next day delivery basis for orders received by 2pm Mon - Fri.
  • Orders received after 2pm or Sat/Sun or on a Bank Holiday will be despatched the following working day.

Goods must be signed for on receipt - if the packaging is damaged on delivery the customer should indicate as such on the delivery note before signing.

Goods must be checked as soon as possible after delivery and any damage or shortages advised to us by email within 48 hours.

Returns

The customer has the right to cancel the order from the moment the order is placed up until 14 days after receipt. We must be notified of cancellation by phone, letter or email. If the goods have already been delivered they should then be immediately returned to us, unused and in the original packaging complete with all the components. Refunds will be issued within 14 days of cancellation of the order or for despatched goods 14 days after the goods have been received back and satisfactorily examined.

Goods that have been opened and used and subsequently found to be of the incorrect size, frame type or colour may only be returned with our prior agreement and will be subject to a 25% restocking fee. If the customer is uncertain about a required awning size, frame type or colour please email or call us prior to ordering.

Carriage charges incurred in returning goods are non–refundable unless the goods are faulty and not fit for purpose as described in the Consumer Rights Act 2015. If goods are found to be defective please advise us within 30 days of delivery by phone, letter or email and we will arrange either a repair, replacement or refund. After 30 days no refund will be issued unless the goods cannot be repaired or no replacement is available. However if the goods are returned faulty after 6 months please note any refund will have an amount deducted for the use that the customer has had of the goods. In order to verify the fault with an awning we will arrange to have the goods collected by an independent, specialist awning repair company. The awning will be examined by the specialist company and its findings reported to us.

The goods will be examined by the specialist company and its findings reported to us. If the goods are indeed faulty the customer will be offered either a repair, a replacement or a refund. Which remedy is most appropriate will be dependent on how long ago the goods were purchased, the nature of the fault and the usage the goods have had.

However, in all cases, if upon examination the goods are found not to be defective or the goods are reported to have been damaged by the customer either by accident, misuse or wear & tear then the goods will be returned and all costs incurred charged to the customer.

No defect will be classed as a fault if the defect was brought to the attention of the customer before the sale, i.e. the customer spoke to one of our sales staff before placing the order.

Correctness of Information

We make every effort to ensure the accuracy of all the information within our website, however we cannot guarantee that all details and prices are correct at all times. Should an error become apparent after the order has been placed but before delivery of the goods we will contact the customer and the option will be given to either cancel or amend the order.

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